Last Updated: 26th Jan 2026
Medinsider Technologies (OPC) Private Limited (“MedInsider”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use MedInsider Me, our AI-powered preventive health companion application (“App”).
By accessing or using MedInsider Me, you agree to the terms of this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
- The MedInsider Me mobile application
- Our website (https://www.medinsider.me)
- Any related services, features, or communications
MedInsider Me is a preventive, informational health platform and not a medical device, diagnostic tool, or healthcare provider.
2. Information We Collect
2.1 Personal Information
We may collect:
- Name
- Email address
- Age and gender (optional)
- Location (city/country level, optional)
2.2 Health-Related Information (User-Provided)
Only information voluntarily provided by you, including:
- Health profile details
- Symptoms and concerns
- Lifestyle data (sleep, diet, activity)
- Medical history (optional)
- Lab reports or health documents (if uploaded)
⚠️ You are always in control of what health information you choose to provide.
2.3 Technical & Usage Data
- Device information
- App usage metrics
- Log data
- Crash and performance analytics
3. How We Use Your Information
We use your information to:
- Provide personalized, context-aware health insights
- Improve health literacy and preventive guidance
- Detect red-flag symptoms and suggest medical escalation
- Maintain conversation continuity
- Improve platform performance and safety
- Ensure security and prevent misuse
We do NOT use your data for diagnosis, treatment, or medical decision-making.
4. AI & Data Processing
MedInsider Me uses AI models to generate responses based on:
- Your inputs
- Your stored profile (if provided)
- Trusted medical reference knowledge
Important clarifications:
- AI responses are informational and preventive only
- We do not make clinical decisions
- We do not replace healthcare professionals
- We explicitly recommend consulting a doctor when appropriate
5. Data Storage & Security
We implement industry-standard safeguards, including:
- Secure cloud infrastructure
- Encrypted data storage and transmission
- Access controls and authentication
- Regular monitoring and security updates
We follow privacy-by-design principles and are actively aligning our processes with HIPAA-aligned best practices for health data protection.
6. Data Sharing & Disclosure
We do not sell your personal or health data.
We may share limited data only:
- With trusted service providers (infrastructure, analytics) under strict confidentiality
- When required by law or legal process
- To protect user safety or prevent misuse
All third-party providers are bound by data protection obligations.
7. Ads & Affiliate Content
MedInsider Me may display:
- In-app advertisements
- Contextual product or service suggestions
These are:
- Non-intrusive
- Clearly identifiable
- Never used to infer or sell personal health data
We do not allow advertisers direct access to your personal or health information.
8. User Control & Rights
You have the right to:
- Access your data
- Update or correct your profile
- Delete your account and associated data
- Withdraw consent for optional data use
Requests can be made by contacting us at:
📧 privacy@medinsider.co.in
9. Data Retention
We retain your data only:
- As long as your account is active
- As required to provide services
- As required by law
Deleted accounts have their data permanently removed within a reasonable timeframe, unless legally required otherwise.
10. International Users
MedInsider Me is accessible globally. By using the app, you consent to your data being processed and stored in secure servers that may be located outside your country, in compliance with applicable data protection laws.
11. Children’s Privacy
MedInsider Me is not intended for children under 18.
We do not knowingly collect personal or health data from minors.
12. Medical Disclaimer
MedInsider Me:
- Is not a doctor or medical professional
- Does not diagnose or treat medical conditions
- Does not replace professional healthcare advice
Always consult a qualified healthcare provider for medical concerns.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website. Continued use of the platform constitutes acceptance of the updated policy.
14. Contact Information
For questions, concerns, or data requests:
Medinsider Technologies (OPC) Private Limited
📧 privacy@medinsider.co.in
🌐 https://www.medinsider.me